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Home Pros Marketing Made Simple


Episode 41: How to Create a Client Experience That Will Keep Them Coming Back (And Referring You To their Friends)

Paying attention to (and improving) the client experience in your professional organizing business will not only delight your existing clients, it will keep them coming back for more. And? They’ll probably even tell their friends how much they loved working with you. 

In this episode, systems strategist Amber Barrett joins Shanna to talk about the benefits and elements  of great client experiences  and how those systems can even save you time, money, and possibly even grey hairs! (Who wants to manually do 10 tasks when they can be automated?!) 

Amber is a System Strategist and Dubsado Certified Specialist helping Professional Organizers increase revenue, save time, and grow their businesses with solid systems. As a past Professional Organizer, Amber knows the importance & value of organization and her goal is to create systems and processes that transform businesses into well-oiled machines so her clients have more time and way less stress. 

Resources discussed in this episode:

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Small business growth expert and pro organizer fan girl Shanna Goodman will share practical and applicable steps to attracting a steady stream of clients.

Topics include: how to do a digital audit and make sure your online presence is working *for* you, how to make an annual promo calendar so you’re not always scrambling for social media content, top social media tips to get noticed locally, and the best free marketing tools to attract new clients.

Shanna Goodman has been helping small businesses grow in meaningful ways for more than 16 years. Raised by entrepreneurs, she is a voracious reader and writer, regularly contributing to Business Insider, Forbes, Fit Small Business, Create & Cultivate, and Working Mother.